Has your contact information changed?
While we are adding new avenues for communicating with us, all preceding contact methods are still valid. For specific call center information click here.
Will my sales rep change?
Our name may have changed, but your trusted sales rep will remain the same – just with a new logo on their shirt and a keen focus on elevating your customer experience.
Who do I pay/Where do I send my invoices?
All payments should be made to Banner Solutions and sent to:
Banner Solutions
PO Box 954589
St Louis, MO 63195-4589
What do I do if I have a problem with my purchase?
Contact your Banner Solutions rep directly or Customer Service at, CustomerService@BannerSolutions.com.
Contact your Banner Solutions rep directly or reach out to the appropriate call center to speak with a representative.
How do I contact my sales rep?
Continue to use the current contact information for your sales rep until he/she provides any updates.
Why did you change to Banner Solutions?
More than a name change, Banner Solutions is redefining what a door hardware wholesaler can be by supplying the latest products and elevating your customer experience.
Will you be carrying more products?
We will continue to carry the name brands you know and trust. You can also count on Banner Solutions to bring you the latest innovations as they come to market.
Will you be offering more services?
At this time our services won’t change drastically. We’ve built our reputation on the service that we’ve offered our markets for decades. But as an organization that seeks to constantly evolve, we can’t rely on what we’ve always done, so we’ll constantly consider what services we could add to continue our commitment to “wowing at every opportunity”.
Will this affect my current orders?
This change will not affect any current or future orders. They will be fulfilled on time, on budget and to your complete satisfaction.
Will my buying program change?
Any programs you are currently enrolled in will not be affected. In fact, look for even more Banner Solutions advantages coming your way.
Will this affect my login information?
Yes. Your User Name will remain the same, but you will be required to update your password. Please follow the instructions the next time you log in to our site.
How will this affect customer service?
This change will affect customer service greatly – for the BETTER! We are committed to bringing you the BEST customer experience in the industry.
Is there anything I need to do because of this change?
Please let your Accounts Receivable know that invoices will now be coming from Banner Solutions. Other than updating your password for your online account, you should be good to go.
How will the new brand affect me as a customer?
With more resources, a larger support network and an elevated customer experience, we will soon become your preferred wholesaler of security openings.
What does the new logo represent?
As the foundation for our brand identity, the “B” monogram subtly alludes to key pins and expresses forward progress and raising the bar to reach the next level in our industry.
When can I expect to start seeing Banner Solutions on everything I receive?
After our official launch date of March 18, 2019.
Will the promotions remain the same?
Yes. Any promotions you are currently participating in will still be honored but will be updated to Banner Solutions. Future promotions will come from Banner Solutions.
Do I need to follow a new social media account?
We are migrating all of our social media accounts to Banner Solutions. If you are not following us on social media, look for Banner Solutions on Facebook, LinkedIn, Twitter and Instagram.
Will you still have all of my contact information?
Yes. Just to be safe, please confirm or update info with your sales rep.
Where will the company headquarters be?
We will be headquartered in Kansas City, MO
Banner Solutions
1000 N. Century Ave.
Kansas City, MO 64120