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Builders Hardware Wholesale Division Acquisiton

Monday, February 01, 2021
Builders Hardware Wholesale Division Acquisiton Image

Adding to our strength with a team of customer-first experts.

Banner Solutions is proud to welcome the Wholesale Division of Builders' Hardware to our team. As the regional leader in the Pacific Northwest, Builders' Hardware's Wholesale Division has built a reputation on solving customer problems. Joining Banner Solutions, this team is now better aligned to serve their customers and continue in Banner's efforts to raise the bar for the wholesale industry.

Your Builders' Hardware Wholesale account is now active on BannerSolutions.com.

Click here to request your new password.

What do these changes mean to me?

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Your experts

The team of problem solving experts that you've come to depend on, are still ready to help you solve problems, give advice and get you the products you need - backed by an even larger team focused on solving the issues you face.
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Industry-best network

With same-day shipping, our combined network of distribution centers now serves over 80% of the US population with next-day delivery. There isn't another wholesaler with a network as robust as Banner solutions.
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Deep and wide inventory

Banner Solutions expansive inventory includes Residential, Commercial and Electronic Access Control products - giving our customers access to all the top brands of door hardware products and solutions, from a team of people they trust most with their business.

FAQ

Why did Builders' Hardware agree to this acquisition?

Builders' Hardware is proud of the business we've built over the years and the customer relationships that have fueled our success. Our goal has always been to find better ways to serve our customers. Our wholesale division has necessarily operated in a different manner than our showroom and contract hardware businesses. By moving the wholesale division into Banner Solutions we see a tremendous opportunity to deliver at a higher level for our wholesale customers. With a focus on the customer experience, Banner Solutions is more than just a fulfillment operation, they are a team of problem-solvers. This aligns perfectly with our wholesale team's DNA and customer-centricbusiness strategy, while also ensuring we don't compete with our customers on end-user business.

How will this affect my relationship with Builders' Hardware?

The most significant change you'll notice is that we (Builders' Hardware wholesale division only) will start going by the name Banner Solutions. Bannersolutions.com will become the online home for our wholesale customers and while our current email addresses will continue to work indefinitely, we will begin sending from new@bannersolutions.com addresses. Beyond those changes, you can continue to do business with us in the same ways as before. You can call the same phone number and talk with the same people you've accustomed to working with.

Am I still able to place orders online?

Yes! If you were an active wholesale customer of builders-hardware.com, your username has been setup on bannersolutions.com. For security purposes, you'll need to reset your password. Simply visit bannersolutions.com and click the login link in the upper right hand corner. Then click "Forgot Password?" and enter your email.

Is this good for Builders' Hardware wholesale division and it's customers?

This is great news. As a part of a larger platform, Builders' Hardware wholesale customers will benefit from the industry's largest one-day shipping footprint - with 10 distribution centers across the U.S. Our customers will also see an increase in the breadth and depth of lines that we offer. Both in the short-term and in the long-term, this will allow us to scale our service offering for our wholesale customers - making us a more valuable partner.

Will this affect my account or business agreements?

No, all customer accounts and programs will remain in place and you will experience no changes to our working relationship.

Will there be any changes to the wholesale team from Builders' Hardware?

Many of the Builders' Hardware team members and leadership you've come to count on will remain in place as part of Banner Solutions. Combining our team's strengths with Banner Solutions will allow us to elevate the customer experience to the best that it can be.

Will you be closing any of the legacy Builders' Hardware locations?

No, the Builders' Hardware Seattle Showroom and Contract Hardware divisions, as well as the Kennewick Showroom will continue to operate under the Builders' Hardware name, and as an entirely separate company.

Who do I call if there are any general questions?

You can reach out to your regular contacts by phone or email, or contact Aaron Davis ataarond@builders-hardware.com