FAQ

Have a question? Let us help!

Check out these common questions and answers. If you don’t find what you need, give us a call and let us help. 888-362-0750

1. What is your contact information?

While Banner Solutions is the combination of many legacy brands, all preceding contact methods remain valid. Visit the Contact Us page for specific call center information.

2. How do I become an approved customer?

Banner Solutions only sells to customers who have prequalified and been issued a Customer ID number. To obtain a Customer ID number, you must complete the Banner Solutions customer application and be approved as a customer. You can apply to become a customer through the Registration page of this site. Once approved, you will be issued a Customer ID number. You may then register to place orders on this site via the REGISTER link at the top of the HOME page of this site. You will be asked to provide: Name, Email Address, Customer ID and establish a Password.

3. Where do I find my credit application?

A credit application may be found via the Registration page of this site.

4. How do I check pricing and availability or request a quote?

Our online catalog is the most efficient way to find pricing and availability for our products. If you are not able to locate the product online, please reach out to our Call Centers or send an email to sales@bannersolutions.com. For larger project estimates, please send your request to quotes@bannersolutions.com.

5. How do I check pricing for stocked items?

Product is available if “In Stock” is shown on the product item page. Unless otherwise noted, manufacturers’ list prices are shown for each item on this website. For discounts or buying program pricing, please login and click on the button “Click here to see your price” for the item you wish to purchase” or contact a Banner Solutions representative. All prices are subject to change without notice and are not guaranteed.

6. How do I check prices or order a non-stocked item?

BannerSolutions.com offers many non-stock items online, but we can certainly provide pricing for items that are not shown on the site as well. If you are not able to find the item online please contact a Banner Solutions representative at sales@bannersolutions.com or call 888-362-0750.

7. How do I find specification sheets and templates for an item?

Specification sheets and templates for an individual item can be found under their specified tab on the product item page. If no specification sheet or template tab is found for an item, then no specification sheet or template is available for that item. For additional assistance, please contact a Banner Solutions representative at sales@bannersolutions.com or call 888-362-0750.

8. How do I place an order?

Banner Solutions only sells to customers who have prequalified and been issued a Customer ID number. (See item #1) Once obtained, register and place your orders online or by calling our technical sales team at 888-362-0750.

9. How can I check the status of open orders?

To check the status of an open order, simply hover over the user icon in the top right-hand pane and select My Orders from the drop-down this will take you to the orders that you have placed.

10. Why can’t I see all of the orders for my company?

BannerSolutions.com allows for the designation of Admin Users. An Admin User can either see all orders for an entire account -or- orders for specified users, depending on the preference of the customer. To change your user status please contact websupport@bannersolutions.com.

11. How do I cancel an order?

All requests for cancellations of orders must be confirmed in writing by Banner Solutions and may be cancelled only prior to shipment. Cancellation of factory-ordered product, whether shipped or not, will be determined by the manufacturer of the product and is subject to penalties or fees. Contact sales@bannersolutions.com or call 800.821.8527 to cancel any order.

12. What are your payment policies?

Terms are net 30 days from date of invoice, upon approval of credit by Banner Solutions. No shipments will be made unless your account is current. All C.O.D. shipments exceeding $2,000 will be shipped C.O.D. CASHIER’s CHECK. We accept Master Card, Visa, or American Express on all material purchased at standard book pricing.

13. What is your return policy

Please see the Return Policy Section Here

14. How do I request a return?

Logon to BannerSolutions.com and navigate to the “My Orders” section to locate the order. Click the View Details (eye icon) and scroll to the bottom of the order page to select the Request RMA (Return Merchandise Authorization) button. Follow the onscreen requirements to initiate your return request. Our Customer Service team will review your request and provide you with the required next steps.

15. What is your cancellation policy?

All requests for cancellations of orders must be confirmed in writing by Banner Solutions and may be cancelled only prior to shipment. Cancellation of factory-ordered Product, whether shipped or not, will be determined by the manufacturer of the Product and is subject to penalties or fees.

16. What is your freight policy?

If you have an open account, Banner Solutions will prepay ground freight on shipments within the continental United States on all orders exceeding $750 net to one destination via the carrier of our choice. If the order is less than $750, standard carrier rates apply. Direct shipments must meet the manufacturer freight policy to qualify for prepaid ground freight. All orders include a handling charge of $5.95. All goods are invoiced FOB Kansas City, MO; Longwood, FL; Urbandale, IA; Tualatin, OR; Anaheim, CA; Elizabethtown, PA; Fort Worth, TX; Houston, TX; Everett, WA; Charlotte, NC (depending on the location from which the product is shipped).

Product will be shipped to the address requested on customer purchase order. All shipments are made pursuant to a shipment contract with an independent carrier not affiliated with, or controlled by, Banner Solutions. Therefore, Banner Solutions is not accountable for the delivery service. However, our customer commitment includes assistance in filing any carrier claims for damaged or lost shipment. Claims must be initiated within two weeks of delivery (or expected delivery in the case of lost shipment).

Banner Solutions in no event shall be liable to you for any damages, whether direct, indirect, incidental, consequential, special or otherwise, because of any failure to fill orders, delays in shipment or delivery, or any error in the filling of orders regardless of the cause therefore.

17. What is a handling charge?

Banner Solutions has implemented a $5.95 handling charge across all orders. Costs related to raw materials, production, and the shipment of products continue to surge throughout our markets. This handling charge is not a freight charge and will apply to all orders including factory drop-ship orders.

18. What is an Oversize Item Charge?

All oversize items as defined by FedEx, are subject to an Oversize Item Charge of $180.00. To make sure our customers are aware of when and where this charge will apply, our technical sales team will communicate any oversize items during the order process and our website will denote these items on the product details and checkout pages.

19. What size products are “Oversize”?

As defined by FedEx, a package weighing 150 lbs. (68 kg) or less and measuring greater than 130 inches (330 cm) in combined length and girth will be classified by FedEx Ground as an “Oversize” package. All packages must have a combined length and girth of no more than 165 inches (419 cm). These products are noted as such on the Product Detail pages throughout our site.

20. Who do I pay/where do I send my invoices?

All payments should be made to Banner Solutions and sent to:

  • Banner Solutions
  • PO Box 954589
  • St Louis, MO 63195-4589

21. What do I do if I have a problem with my purchase?

Contact your Banner Solutions rep directly or Customer Service at, CustomerService@BannerSolutions.com.

Contact your Banner Solutions rep directly or contact our customer service team 888-362-0750.

22. How do I contact my sales rep?

If you don’t have your sales representative’s contact information, please reach out to our technical sales team at 888-362-0750, they can put you in touch.

23. How do I add/remove/change a user on our account?

If you have an online username with Administrator privileges, you can manage the users on your account by navigating to My Account > My Users. If you do not have a username, or do not have Administrator privileges, please reach out to websupport@bannersolutions.com.

24. How do I become an Administrator for my Account?

To request Administrator privileges, contact websupport@bannersolutions.com. Our team will validate your request for Administrator privileges and grant access when valid.

25. How do I update my contact information?

To update your or your Company’s contact information, please contact Customer Service at customerservice@bannersolutions.com or 888-362-0750.